Benchstar 20L Hot Water Urn - WB-20/10

The Benchstar WB-20/10 is a 20-litre commercial hot water urn for offices, catering events, community centres and hospitality venues needing a steady supply of hot water. A concealed heating element sits inside a mirror-finish stainless steel body, and a rotary dial gives precise control from +30 to +100C with an automatic limiter for boil protection. Dual indicator lights show heating and keep-warm modes, and the non-drip tap has a water-level gauge.

Why operators choose the WB-20/10

• Rotary dial from +30 to +100C — hold water at serving temperature or take it to a full boil, with clearly marked levels rather than guesswork
• Automatic boil limiter — cuts power at boiling point, so the urn is not left running dry or boiling unattended
• Dual heating and keep-warm indicators — tell at a glance whether it is still coming up or holding, so nobody serves too early
• Concealed heating element — nothing exposed inside the vessel, which makes descaling and cleaning far easier
• Non-drip tap with water level — clean dispensing and a visible level, so refills are planned rather than discovered
• Heat-resistant Bakelite-wrapped handles — the urn can be carried safely when hot
• Mirror-finish stainless steel body — presentable enough for a front-of-house buffet, and wipes clean
• Runs from a standard 10 A outlet — 2.3 kW through a normal single-phase socket, so it works anywhere there is a power point

Specifications

Venue suitability

The WB-20/10 suits offices, community centres, function rooms, catering events and cafes needing hot water on tap without plumbing. Its 265 mm diameter makes it the choice where bench or trestle space is tight and 20 litres covers the sitting.

Compare the full range of commercial hot water urns or see more from Benchstar.

Installation & delivery

It runs on a standard 240 V supply through a normal 10 A power outlet, so no dedicated circuit and no hard-wiring are needed. There is no plumbing — the urn is filled manually, so site it within reach of a tap and allow clearance beneath the spout for the largest vessel you will fill. Its 320 mm width including handles is the figure to plan bench space around. Dispatched from our Sydney HQ with partner warehouses in Melbourne, Brisbane, Adelaide and Perth for faster delivery Australia-wide. Backed by a 12-month return-to-base warranty — the unit is returned for service rather than attended on site. See our warranty information page for full terms.

Frequently asked questions

Q: What capacity is the WB-20/10? A: 20 litres. Its larger sibling, the WB-30/10, holds 30 litres on the same 2.3kW element.

Q: Does it need plumbing? A: No. It is filled manually and only needs a standard 10A power outlet, which is what makes it practical for function rooms and off-site catering.

Q: What temperature range does it hold? A: +30 to +100C via a rotary dial with clearly marked levels, so it can hold water at serving temperature or take it to a full boil.

Q: What stops it boiling unattended? A: An automatic limiter cuts power once the water reaches boiling point.

Q: What do the two indicator lights mean? A: One shows the urn is heating and the other shows it is in keep-warm mode, so staff can tell at a glance whether it is ready.

Q: What warranty applies? A: Twelve months, return to base. The unit is returned for service rather than a technician attending on site — reasonable on a benchtop appliance you can transport, but worth factoring into downtime planning.