Benchstar 10L Hot Water Urn WB-10

The Benchstar WB-10 is a 10-litre commercial hot water urn for offices, catering setups, community centres, conferences, and small hospitality venues that need a consistent hot-water source for tea, coffee, instant noodles, and quick service. The mirror-finish stainless body, dial-controlled temperature (30–100 °C), and concealed 2 kW element make it a reliable plug-in solution that's easy to clean and easy to operate.

Why operators choose the WB-10

• 10 L capacity — typical 30–40 cup serve before refill
• Dial temperature control 30–100 °C — keep coffee water at brew temperature, not boiling
• 2 kW concealed element — fast heat-up, easy to clean (no exposed coils to descale around)
• Non-drip tap with water level indicator — clean dispensing, easy refill cues
• Heat-resistant Bakelite-wrapped stainless handles — safe to lift even when full

Specifications

Venue suitability

Offices, conference rooms, community centres, places of worship, scout/guide halls, school staff rooms, small cafés' staff side, catering events, market stalls, and small hospitality venues. Most useful as a self-serve hot-water source where customers or staff dispense their own — not a barista-grade temperature controller.

Installation notes

Plug-and-play — runs on a standard 10 A 240 V wall outlet. Place on a stable, heat-tolerant surface (the body gets hot in operation). No plumbing needed; fill manually from the top.

Frequently asked questions

Q: Does the WB-10 keep water at boiling, or below? A: Both — you choose. The dial controls temperature anywhere from 30 °C up to 100 °C. For tea/coffee service, set around 95–100 °C. For brewed coffee at correct extraction temperature, set 92–96 °C. The unit auto-cuts when it reaches the dial setting.

Q: How long does it take to heat 10 L from cold? A: At 2 kW, expect roughly 25–35 minutes from cold-fill to first dispense at 100 °C. Faster if you start with warm tap water. Plan ahead for early-morning services.

Q: Does it run on standard Australian power? A: Yes — standard 10 A 240 V outlet. 2 kW draw is the typical maximum a 10 A circuit handles, so don't run a kettle or microwave on the same circuit at the same time.

Q: How do I clean and descale the WB-10? A: The concealed element makes interior cleaning straightforward — wipe the inside with a soft cloth and standard descaling solution monthly (or more often in hard-water areas). Don't use steel wool on the mirror finish. Always unplug before cleaning.

Q: What's covered under the 12-month warranty? A: 12 months return-to-base. If a fault appears, you ship the unit back to Benchstar for repair or replacement. Keep your invoice as proof of purchase. Our Granville NSW team can help arrange the return on your behalf.

Q: Can I use this for high-volume café service? A: It's designed for staff and self-serve hot-water needs, not high-volume coffee brewing. For café espresso lines, use a dedicated coffee machine. The WB-10 fits best for tea service, instant coffee, instant soups/noodles, conference catering, and back-of-house staff hot water.

Related

• Browse all hot water urns
• See the full Benchstar range